Shipping & delivery

Last Updated: 18 August 2026

At MASTERS OUTDOOR LEISURE LTD, we are committed to providing a smooth, reliable, and transparent delivery experience for your outdoor furniture. Please review our shipping policy before placing your order.

1. Company Information

MASTERS OUTDOOR LEISURE LTD
Unit 20, Charlton Dr
Corngreaves Trading Estate
Cradley Heath
B64 7BJ
United Kingdom

Phone: +44 1384 637526
Email: contact@masyersoutdoor.com

2. Delivery Coverage

We currently offer delivery within the United Kingdom only.

At this time, we do not offer delivery outside the UK.

3. Order Processing & Handling Time

Orders are processed Monday to Friday, excluding UK bank holidays.

Order cut-off time: 2:00 PM GMT

Orders placed before 2:00 PM on a business day will normally begin processing on the same business day.

Orders placed after 2:00 PM, during weekends, or on UK bank holidays will begin processing on the next business day.

Handling Time

Orders generally require 1–2 business days for processing and preparation before dispatch.

4. Shipping & Delivery Time

Our products are shipped using specialist courier and freight services, depending on the size and weight of the order.

Estimated Delivery Time

Order processing: 1–2 business days
Transit time: 3–5 business days
Total estimated delivery time: 4–7 business days

The estimated delivery time begins once your order has been successfully processed and dispatched.

For large or oversized outdoor furniture, our delivery partner may contact you by phone or email to arrange a suitable delivery date or time window.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including severe weather, transportation delays, courier issues, or public holidays.

5. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the products in your order and your delivery location.

Where free shipping is available, this will be clearly displayed on the product page or at checkout.

The final shipping cost will always be shown before you complete your purchase.

6. Heavy and Large Item Delivery

Many of our outdoor furniture products are large and heavy.

Large items may be delivered using pallet or specialist freight services.

Unless otherwise agreed, heavy goods are delivered on a kerbside delivery basis.

The delivery driver is not normally responsible for:

Carrying furniture into your home.
Carrying furniture into a rear garden.
Carrying furniture upstairs or downstairs.
Moving furniture through narrow or difficult access areas.
Assembling the furniture.

Customers are responsible for ensuring that suitable access is available for delivery.

7. Delivery Access Requirements

Before placing an order for large outdoor furniture, please ensure that the delivery address has suitable access.

Please consider:

Driveway and road access.
Gate widths.
Narrow passages.
Height restrictions.
Steps and slopes.
Available space for the delivery vehicle.

If you are unsure whether your property is suitable for delivery, please contact us before ordering.

8. Damaged or Missing Items

We recommend inspecting your order as soon as possible after delivery.

If your product arrives damaged or items are missing, please:

Take clear photographs of the packaging.
Take photographs of the damaged product or missing components.
If possible, note visible damage on the delivery documentation.
Contact us as soon as possible.

Phone: +44 1384 637526
Email: contact@mastersoutdoor.co.uk

We request that damage or missing items are reported within 48 hours of delivery so that we can investigate and resolve the issue promptly.

This reporting period does not affect or limit any statutory rights you may have under applicable UK consumer law.

9. Change of Delivery Address

If you need to change your delivery address, please contact us immediately after placing your order and before dispatch.

Phone: +44 1384 637526
Email: contact@mastersoutdoor.co.uk

Once an order has been dispatched or is in transit, we cannot guarantee that the delivery address can be changed.

Additional charges may apply if a delivery address change is possible after dispatch.

10. Failed or Missed Delivery

For larger deliveries, our delivery partner may contact you to arrange a delivery date or time window.

A delivery may be unsuccessful if:

Nobody is available when attendance is required.
The delivery address provided is incorrect.
Suitable access is unavailable.
The delivery vehicle cannot safely reach the property.

Additional delivery or redelivery charges may apply where permitted by law.

11. Delivery Delays

We aim to deliver orders within the estimated delivery times stated above.

However, occasional delays may occur due to circumstances outside our reasonable control, including:

Severe weather.
Road closures.
Courier delays.
Transportation issues.
Public holidays.
Unforeseen operational circumstances.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

12. Contact Us

For questions about delivery, shipping, tracking, or your order, please contact us: