Privacy policy

Privacy Policy

Last Updated: 18 August 2026

At MASTERS OUTDOOR LEISURE LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

1. Company Information

MASTERS OUTDOOR LEISURE LTD
Unit 20, Charlton Dr
Corngreaves Trading Estate
Cradley Heath
B64 7BJ
United Kingdom

Phone: +44 1384 637526
Email: contact@mastersoutdoor.co.uk

2. Information We Collect

We may collect personal information that you provide when you:

Create an account.
Place an order.
Contact our customer service team.
Subscribe to marketing communications.
Request a return, refund, or exchange.
Complete a contact or enquiry form.
Interact with our website.

Depending on how you use our website, this information may include:

Full name.
Billing and delivery address.
Email address.
Telephone number.
Order and transaction details.
Communication history with our customer service team.
Information you provide when requesting a return or refund.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and website usage information.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders.
Arrange delivery of your purchases.
Process payments and refunds.
Provide customer support.
Handle returns, exchanges, and complaints.
Communicate with you about your orders.
Respond to enquiries.
Prevent and detect fraud or misuse.
Improve our website, products, and services.
Maintain website security.
Comply with legal and regulatory obligations.
Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law.

4. Legal Basis for Processing

Where applicable under UK data protection law, we process personal information on one or more of the following legal bases:

Contract: When processing is necessary to fulfil an order or provide services you have requested.
Legal obligation: When we are required to process information to comply with applicable laws.
Legitimate interests: Where processing is necessary for purposes such as website security, fraud prevention, customer service, and improving our services, provided that these interests do not override your rights.
Consent: Where you have specifically given consent, such as for certain marketing or optional cookies.

5. Payment Information

Payments may be processed through third-party payment providers.

We generally do not store complete payment card details on our own systems. Payment information is processed by the relevant payment provider in accordance with its own privacy and security policies.

Payment providers may include services such as PayPal, Stripe, card payment processors, Apple Pay, or Google Pay, depending on the payment methods available at checkout.

6. Delivery Information

To fulfil your order, we may need to share relevant information with delivery companies, couriers, freight providers, or other service providers involved in delivering your purchase.

Information shared may include:

Your name.
Delivery address.
Telephone number.
Email address where necessary.
Order and delivery details.

We only provide information reasonably necessary to fulfil the delivery service.

7. Service Providers

We may use trusted third-party companies to help operate our business and website.

These may include providers of:

Website hosting.
E-commerce services.
Payment processing.
Delivery and logistics.
Email services.
Customer support.
Website analytics.
Marketing services.
Fraud prevention and security.

Where we use third-party service providers to process personal data on our behalf, we take reasonable steps to ensure that appropriate contractual and security safeguards are in place.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may be used for purposes such as:

Keeping items in your shopping basket.
Remembering preferences.
Processing orders.
Website security.
Measuring website performance.
Understanding website traffic.
Marketing and advertising, where applicable.

Where required by law, we will request your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings and, where available, our website cookie preferences.

Disabling certain cookies may affect some website functionality.

9. Marketing Communications

If you subscribe to our marketing communications, we may use your email address to send information about:

New products.
Special offers.
Promotions.
Company updates.
Other relevant marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at:

contact@mastersoutdoor.co.uk

We will not send marketing communications where your consent is required unless you have provided the necessary consent.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information depends on factors including:

The nature of the information.
The purpose for which it was collected.
Our legal and accounting obligations.
The resolution of disputes or complaints.
Our legitimate business requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access.
Accidental loss.
Misuse.
Alteration.
Disclosure.
Destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on the circumstances and applicable UK data protection law, you may have rights including:

The right to access the personal information we hold about you.
The right to request correction of inaccurate information.
The right to request deletion of your personal information in certain circumstances.
The right to request restriction of processing in certain circumstances.
The right to object to certain processing.
The right to data portability where applicable.
The right to withdraw consent where processing is based on consent.

You may also have the right to object to direct marketing at any time.

To exercise your rights, contact us using the details below.

Email: contact@mastersoutdoor.co.uk
Phone: +44 1384 637526

We may need to request additional information to verify your identity before responding to certain requests.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.

14. International Data Transfers

Some of our third-party service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

The latest version will always be published on this page, together with the date it was last updated.

17. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve your concern.

MASTERS OUTDOOR LEISURE LTD
Unit 20, Charlton Dr
Corngreaves Trading Estate
Cradley Heath
B64 7BJ
United Kingdom

Email: contact@mastersoutdoor.co.uk
Phone: +44 1384 637526

If you are not satisfied with our response, you may have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.